Most orders are shipped via USPS Priority Mail within three-five business days. Monday - Friday. Tracking and confirmation numbers are always provided. Extra large orders may be sent via UPS and may take up to 5 days in transit.
I will refund shipping overages of heavier packages shipped to the Northeast. If you have any questions on shipping costs please contact me for more information.
If a package is returned to me due to an "insufficient address" or "non deliverable as addressed" I will contact the buyer immediately. If a different address is requested, the buyer is responsible to pay for the cost of the second postage label.
I am unable to ship internationally at this time.
It is very important to me that my buyers are happy with my work. If for some reason you are not happy, please email me upon receiving my work and I will do my best to make things right. Refunds and Exchanges are always available when returned within 10 days, shipping costs are not refundable. Custom orders are not refundable.
I package my work very well, If an order arrives damaged, please contact me immediately and take a photo of the damaged piece with the packaging and send it to me via e-mail. In the event of a damaged or lost item, the Buyer will receive a refund or replacement item AFTER they provide any and all documentation required by the insurance company. This may require sending a photo of the damaged item and/or signing an affidavit confirming the damage or loss.
Care and Use
All of my dinnerware is created using food safe, lead free glazes. Stoneware is heavier and thicker than fine china and is meant to be loved and used daily. It may be put in the microwave and dishwasher. However, all ceramic pottery is fragile and will break or crack from shocks due to dropping, sudden impact or thermal shock. Use care when placing in dishwasher so that pieces will remain secure and not knock around during use. Avoid sudden changes in temperature, example: do not put a cold plate into a hot oven etc. With proper care your dinnerware should last for many years. Due to the fragile nature of ceramics, Andover Pottery has no warranty against damage after safe delivery.